Case Study: Harrogate and District NHS Foundation Trust improves employee engagement with Inpulse

Harrogate and District NHS Foundation Trust - Customer Case Study

The Harrogate and District NHS Foundation Trust, a UK-based healthcare provider, faced the challenge of improving employee engagement and gaining actionable insights from its 5,500 staff. Working with Inpulse, the Trust needed to overcome low participation rates in staff surveys and develop a more effective strategy to understand and enhance the employee experience across its complex structure using a quarterly pulse survey.

Inpulse implemented a bespoke engagement strategy, which included tailoring survey questions, developing a robust communications plan, and training managers to use the platform's dashboards and act on the data. This solution led to a significant 54% increase in employees feeling completely positive about their work and a 23% rise in overall engagement. The partnership with Inpulse also resulted in higher participation rates, reduced sickness absence, and fostered a greater sense of ownership and transparency across the organization.

Harrogate and District NHS Foundation Trust

Lynda Fussell

Project Manager for the Culture Change Transformation Programme