Case Study: Balfour Beatty boosts employee engagement with Inpulse

Balfour Beatty - Customer Case Study

Balfour Beatty, a large construction company, faced the challenge of improving employee engagement with a workforce that was both geographically dispersed and included many frontline workers with little digital access. Their existing strategy relied on an annual survey that was seen as a burden and failed to provide timely, actionable insights. They partnered with the employee engagement software vendor Inpulse to develop a new approach.

Inpulse implemented a strategy of regular pulse surveys and ongoing conversations, using tailored questions and initiatives like QR codes and local champions to include all employees. Their Precision program used regression analysis to pinpoint key areas for action. This partnership led to a 34% increase in workforce engagement to 78% and a 32% rise in employees feeling completely positive. The company also saw improved profit margins and maintained a 78% survey response rate, winning an award for Best Use of Technology in Employee Engagement.

Balfour Beatty

Sam Pearce

Head of Employee Engagement