Case Study: Wirral Council achieves standardised care home oversight with InPhase

Wirral Council unifies 100+ care homes with InPhase

Wirral Council, a local government authority in England, sought to strengthen governance and move away from paper-based systems across its 100+ care homes. Following a CQC inspection, the challenge was to create a single, standardized digital framework for infection prevention control and care standards to ensure consistent, high-quality patient care. They partnered with vendor InPhase to implement its Oversight system as part of their new 'SAFE' (Standards Assurance Framework Excellence) program.

InPhase provided a centralized digital system that served as a single repository for all data, offering real-time quality dashboards and a clear framework for standards. The solution empowered staff to quickly align with requirements and create improvement actions, providing robust assurance and transparency. The results included positive feedback from care home managers, who found the system useful and easy to use, eliminating the need to manually pull data from multiple sources and providing clear oversight for commissioners.

Wirral Council