Case Study: Wirral Council improves care home standards and infection control with InPhase Oversight

Wirral Council Care Homes

Wirral Council worked with InPhase to move away from paper-based care home processes after a CQC inspection highlighted the need for stronger governance. The council needed a single, digitised repository to standardise infection prevention control and care quality across more than 100 care homes, giving staff one consistent way to capture and access evidence.

InPhase implemented its SAFE oversight framework through InPhase Oversight, creating one system, one version of the truth, and real-time quality dashboards accessible on desktops, tablets and smartphones. The solution improved transparency, accountability and commissioner oversight, made it easier to spot gaps and create aligned actions quickly, and was met with strong early feedback from care homes and managers, helping Wirral Council better support safe, effective care for vulnerable people.

Wirral Council

Jayne Marshall

Lead Commissioner, Community Care Market