Case Study: Wirral Community Health and Care NHS Foundation Trust achieves stronger governance and real-time assurance with InPhase

Wirral Community Health and Care NHS Foundation Trust - Customer Case Study

Wirral Community Health and Care NHS Foundation Trust worked with InPhase after a CQC inspection highlighted the need for a stronger governance framework. The Trust needed a digital system to bring all divisions under one standard of care, provide robust assurance that quality was being maintained, and support safe, compliant service restoration, so it procured InPhase and gave the platform the bespoke name SAFE.

InPhase implemented the system in just three months and trained 130 staff, giving Wirral one login, one version of the truth, and real-time dashboards for oversight across service, division, and Trust levels. The Trust now manages 6,500 lines of inquiry, triangulates evidence against CQC self-assessments, NICE guidance, and policy, and benefits from live reporting and faster access on any device, helping staff identify themes and barriers to restoration while improving assurance and compliance.

Wirral Community Health and Care NHS Foundation Trust

Emma Carvell

Clinical Programme Manager