Case Study: Mayflower Medical Group improves CQC rating with InPhase

Mayflower Medical Group increases CQC rating by two levels with InPhase

Mayflower Medical Group, a provider of NHS primary care services, faced the challenge of managing patient safety reporting and compliance with complex Excel spreadsheets. This arduous process made learning from incidents difficult. The requirement to adopt a Learn from Patient Safety Events (LFPSE) compliant system prompted them to seek a new solution, leading them to partner with InPhase and implement its Oversight platform.

By implementing InPhase's digital incident reporting and management system, Mayflower gained fast data capture and real-time visual reporting. This allowed them to easily identify trends and themes impacting patient safety. As a result of using InPhase, the medical group increased its CQC rating by two levels and was recognized for outstanding practice in learning from patient safety events. The solution also enabled them to act on patient feedback more quickly and effectively.

Mayflower Medical Group