Case Study: Maidstone and Tunbridge Wells NHS Trust improves governance and patient safety with Ideagen InPhase

Maidstone and Tunbridge Wells NHS Trust boosts incident reporting from 1,300 to over 2,000 with InPhase

Maidstone and Tunbridge Wells NHS Trust faced governance challenges due to outdated, fragmented systems and manual processes, which introduced inefficiencies and risks to data integrity. Seeking to modernize and centralize its approach, the trust selected the Ideagen InPhase governance platform to consolidate its operations and improve oversight.

By implementing Ideagen InPhase, the trust consolidated multiple systems into a single platform, utilizing customizable forms and real-time dashboards. This solution significantly improved data quality and reporting efficiency, leading to a measurable increase in incident reporting from 1,300 to over 2,000 reports per month. The automation of processes like PALS case logging reduced administrative burdens and provided better insights, earning the trust recognition through a shortlisting for two HSJ Patient Safety awards.

Maidstone and Tunbridge Wells NHS Trust