Case Study: Buckinghamshire FRS improves performance culture and saves time with InPhase

How InPhase changed and improved the service’s performance culture

Buckinghamshire Fire & Rescue Service, which serves a population of more than 800,000 in the South East of England, needed a business intelligence system that could give all employees access to performance information, support local initiatives, and help build a stronger performance culture. Before working with InPhase, the service struggled to evidence its work consistently and wanted better visibility across key performance areas.

InPhase provided a flexible, live business intelligence solution that could be adapted by the service and integrated with the systems it needed. The result was a major cultural shift toward data-driven working, faster reporting, better governance, and improved transparency, including completing incident reporting months earlier than before. InPhase also helped save circa £20k on asset tracking enhancements, cut reporting time by days and weeks, and improved turnout-time performance by making data visible and actionable.

Buckinghamshire FRS

Craig Newman

Data Intelligence Team Manager