Case Study: Wirral Community Health and Care NHS Foundation Trust improves clinical governance and assurance with InPhase Oversight

How implementing InPhase Oversight can make an immediate and sustained impact

Wirral Community Health and Care NHS Foundation Trust, a busy NHS trust with over 1,800 staff, needed a better clinical governance and assurance framework to bring together evidence that was previously spread across separate systems. InPhase helped them address the challenge by implementing InPhase Oversight, a user-friendly digital solution for auditing, governance, CQC readiness, and quality improvement.

With InPhase Oversight, Wirral created its SAFE (Standards Assurance Framework for Excellence) repository, giving teams and leaders a single place for quality, assessment and compliance evidence, plus clear dashboards and visibility across organisational, service and team levels. InPhase helped improve engagement and culture, support faster improvement actions, and increase hand hygiene audit completion to 95% of eligible staff in one quarter, while also extending use to local partners and regional care homes for IPC standards.

Wirral Community Health and Care NHS Foundation Trust

Paula Simpson

Director of Nursing & Quality Improvement