Case Study: East and North Hertfordshire NHS Trust achieves real-time triangulated visibility and streamlined LFPSE reporting with InPhase Incident Oversight

How implementing Incident Oversight can make an immediate and sustained impact

East and North Hertfordshire NHS Trust, which runs four hospitals serving around 500,000 people with about 6,500 staff, needed a single, LFPSE‑compliant incident reporting system after NHS England mandated replacement of NRLS. The Trust struggled to triangulate complaints, patient feedback, staffing, falls, infections and other safety data across multiple systems, so they chose InPhase’s Incident Oversight (Oversight Suite) to provide a unified, real‑time view.

InPhase implemented Incident Oversight, integrating data from InPhase apps and third‑party systems (Datix, Perfect Ward, EPR, data warehouses) and providing a Microsoft 365 add‑in, intuitive forms and automated LFPSE uploads. The solution eliminated time‑consuming manual data pulls and copy‑and‑paste work, gave single‑click, real‑time visibility to spot trends and predict issues, and has saved the Trust time, money and resources while improving risk management, action assurance and incident reporting.

East and North Hertfordshire NHS Trust

Rachael Corser

Chief Nurse and Director of IPC