Case Study: Fylde Borough Council improves performance management with InPhase

Fylde Borough Council - Customer Case Study

Fylde Borough Council, serving residents of Lytham and St. Annes in Lancashire, needed a better way to manage performance, planning, audit, risk, and reporting across the organization while working within tight budget constraints. Its existing systems were restrictive, required heavy manual effort, and made it difficult to provide a single, easy-to-use source of information for staff across the council. InPhase was selected to provide a performance management, business intelligence, and reporting solution.

InPhase implemented a single integrated “golden thread” solution that brought together service plans, objectives, action plans, scorecards, audit actions, risk assignments, and tasks in one place. The platform was easy to use, quick to deploy, and aligned to the council’s corporate standards without extra consultancy costs. The result was a 95% increase in response rate, reduced duplication, faster identification of underperforming areas, better decision-making, and significant improvements in business planning and performance management across Fylde Borough Council.

Fylde Borough Council

Alex Scrivens

Performance & Improvement Manager