Case Study: East and North Hertfordshire NHS Trust achieves triangulated incident oversight with InPhase Incident Oversight

East and North Hertfordshire NHS Trust streamlines care across 4 hospitals with InPhase

East and North Hertfordshire NHS Trust, a healthcare provider serving a community of 500,000 people, faced a significant challenge in managing and understanding data related to patient care and safety. Their staff had to manually pull information from numerous disparate sources, such as systems for complaints, infections, and staffing levels, which was inefficient and prevented them from getting a holistic, real-time view of their operations. This made it difficult to quickly identify areas of concern or excellence across their hospitals. The Trust sought a new solution to consolidate this data, especially with the NHS England mandate to implement a certified LFPSE incident reporting system.

The Trust partnered with InPhase and implemented its Incident Oversight product. This solution provided comprehensive, triangulated visibility by integrating data from over 20 different health apps and vendor systems into a single platform. For staff, this meant easy, real-time access to all necessary information without the need to manage multiple logins or sources. InPhase's solution saved vast amounts of time, enabled better prediction of future events, and transformed the Trust's digital landscape for risk management and incident reporting, allowing them to continue their focus on exceptional patient care with a more robust and reliable system.

East and North Hertfordshire NHS Trust