Case Study: Seacoast Laboratory Data Systems improves claims visibility with Inovalon

Seacoast Laboratory Data Systems improves claims visibility and cuts support overhead with Inovalon

Seacoast Laboratory Data Systems, Inc., a healthcare technology company, faced operational friction with its previous healthcare clearinghouse partners. Challenges included slow troubleshooting, limited visibility into claims data, and a lack of flexibility, which hindered their ability to support their clinical laboratory customers effectively. Seeking a strategic partner, they turned to Inovalon for its healthcare clearinghouse services.

By implementing Inovalon's platform, Seacoast gained direct access to submission files and claims activity, enabling faster issue resolution without vendor intervention. This improved visibility allowed them to troubleshoot independently and onboard new customers more seamlessly. The partnership with Inovalon proved its resilience during an industry-wide cyberattack, and the solution reduced the internal support burden and overhead costs for Seacoast.

Seacoast Laboratory Data Systems, Inc