Case Study: Providence Home and Community Care boosts scheduling efficiency with Inovalon Schedule Management

Providence Home and Community Care cuts schedule creation from hours to 5 minutes with Inovalon

Providence Home and Community Care, part of the Providence St. Joseph Health system, was facing inefficiencies due to its paper- and spreadsheet-based scheduling process. This method was time-consuming for schedulers and did not allow for input from frontline caregivers, making it difficult to strategically manage direct care labor costs. The organization turned to vendor Inovalon to implement its Schedule Management solution to address these challenges.

By implementing Inovalon's Schedule Management, PHCC automated its scheduling across seven facilities. The solution led to faster schedule creation, reducing a process that took hours or days to just five minutes. It fostered collaboration by allowing caregivers to view and request shifts, which increased staff satisfaction and engagement. The automation also provided better data for controlling labor costs and improved strategic decision-making, with schedulers able to take on a more strategic role.

Providence Home and Community Care