Case Study: Pediatric Health Care Alliance improves patient payment security and staff efficiency with Inovalon Patient Payment Management

Pediatric Health Care Alliance streamlines payments for 80,000 children with Inovalon

Pediatric Health Care Alliance (PHCA), a pediatric care group, faced challenges with securing patient payment information, improving office efficiency, and retaining staff who were burdened with manual payment collection tasks. To address this, they partnered with vendor Inovalon to implement its Patient Payment Management™ solution.

Inovalon's solution provided secure card-on-file technology and payment automation, which streamlined the payment process. This enhanced security for patient data, improved staff morale by eliminating repetitive tasks, and allowed employees to be reallocated to higher-value work, thereby improving staff retention for PHCA.

Pediatric Health Care Alliance