Case Study: Lakeland Mental Health Center improves revenue cycle performance with Inovalon

Lakeland Mental Health Center boosts first-pass yield by 25% with Inovalon

Lakeland Mental Health Center, a mental and behavioral health provider, faced operational challenges due to inefficient manual processes for insurance verification, claims scrubbing, and patient payments. This led to mounting denials, staff frustration, and a poor client billing experience. To address this, they partnered with Inovalon and implemented its Eligibility Verification Standard, Insurance Discovery, Claims Management Pro, and Patient Payment Management solutions.

By implementing Inovalon's solutions, the center automated batch insurance verifications, identified previously unknown patient coverage, and significantly improved claims scrubbing. This resulted in a 25% increase in first-pass yield, a 50-60% rate of returning probable insurance matches, and a drastic reduction in the time needed to correct claims. Patient payments became easier, reducing call volume and improving the overall financial experience for clients.

Lakeland Mental Health Center