Case Study: Geisinger Health Plan achieves greater provider trust and engagement with Inovalon Converged Provider Enablement

Geisinger Health Plan goes live in 6 months with Inovalon to boost provider trust

Geisinger Health Plan faced a significant challenge with its home-grown provider portal, which was too slow and ineffective to use. This lack of a user-friendly tool hindered data sharing with providers and damaged trust, making it difficult to align on member care and achieve Star Ratings goals. To address this, Geisinger engaged vendor Inovalon to implement its Converged Provider Enablement solution.

Inovalon implemented its cloud-based provider engagement software, solving Geisinger's long-standing problems within just six months. The solution dramatically improved data processing speed and provided easy-to-understand dashboards, which restored provider trust and engagement. This greater transparency and support enabled Geisinger and its providers to work in sync towards their value-based care and quality goals.

Geisinger Health Plan