Case Study: Revelstoke Mountain Resort achieves contactless lift ticket fulfillment with Inntopia Commerce and Inntopia Marketing Cloud

Revelstoke Mountain Resort sends QR code lift tickets 3 days before arrival with Inntopia

Revelstoke Mountain Resort, a ski and summer destination in British Columbia, faced operational challenges due to the Covid-19 pandemic and sought a contactless way for guests to pick up pre-purchased lift tickets. The resort, a user of Inntopia Commerce and Inntopia Marketing Cloud, tasked Inntopia with creating an automated email system containing scannable QR codes for ticket fulfillment.

Inntopia implemented a solution using its Commerce and Marketing Cloud platforms. The system automatically sends two timed emails with QR codes: one three days pre-arrival and another on the morning of arrival. Guests scan the codes at outdoor self-service kiosks. This contactless process alleviated pressure on frontline staff, moved ticket pickup outside, and proved quick and efficient for guests. Revelstoke optimized the email campaigns mid-season to increase usage and has invested in additional kiosks, expecting even higher adoption rates.

Revelstoke Mountain Resort