Case Study: Big Cedar Lodge streamlines custom guest email campaigns with Inntopia Marketing Cloud

Big Cedar Lodge streamlines emails across 4 resorts with Inntopia in 2021

Big Cedar Lodge, a major resort in the Midwest, faced challenges with a disjointed email system that required manual work for confirmations and cancellations. Their previous CRM was inadequate, forcing them to use multiple platforms. To solve this, they implemented the Inntopia Marketing Cloud platform.

By using Inntopia, Big Cedar Lodge consolidated all transactional, lifecycle, and marketing emails into a single system. The solution provided dynamic content customization, excellent support, and fast turnaround times. This allowed the resort to efficiently manage its growth and significantly improve the quality of its guest communications, with Inntopia playing a key role in supporting their expansion.

Big Cedar Lodge