Case Study: The Happy Days Hotel achieves streamlined reservations and automated guest communications with innRoad

The Happy Days Hotel - Customer Case Study

The Happy Days Hotel, a 1950s-themed property in McAlester, OK, was struggling with an outdated property management system that required staff to manually enter online and phone reservations—taking three to four hours a week—and produced paper clutter, reporting gaps, and occasional missed bookings. Frustrated by the inefficiency and error risk, Carrie Monroe and her team sought a modern solution and chose innRoad.

innRoad’s cloud-based software delivered easy-to-access reporting, automated reservation confirmations, credit card integration, and guest profiles, eliminating the manual entry burden and reducing missed bookings and paperwork. The Happy Days Hotel now sends automated booking emails and allows guests to confirm without calling, improving operational accuracy and customer satisfaction thanks to innRoad.

The Happy Days Hotel

Marilyn Monroe

The Happy Days Hotel