Case Study: The Early American Motel achieves streamlined reservations and 24/7 support with innRoad

The Early American Motel - Customer Case Study

The Early American Motel, a 15-room property in Hardin, Kentucky owned by Shawn Knisley, was struggling with a property management system that required time-consuming manual connections from OTAs and offered little vendor support. That workload fell on a three-person team and meant long days for Knisley, so the motel sought a new PMS and chose innRoad.

innRoad implemented a cloud-based property management solution with mobile access, live inventory and an assigned account representative plus 24/7 support. As a result, The Early American Motel can manage reservations from a phone, avoid manual OTA entry, stay organized without adding staff, and resolve issues quickly—outcomes Knisley credits directly to innRoad.

The Early American Motel

Shawn Knisley

Owner