Case Study: The Bond Hotel achieves increased occupancy and revenue with innRoad

The Bond Hotel - Customer Case Study

The Bond Hotel, a 57-room extended-stay property in Boise, Idaho, struggled with an earlier web-based property management system that lacked reliable, time-zone‑aligned support and allowed revenue‑tracking errors (for example, checking guests out without taking payment). Owner and GM Jason Purkiss needed a PMS that retained online distribution and a booking engine but added stronger financial controls, reporting, and responsive support.

innRoad provided a web-based PMS with 24/7 support, robust financial controls that prevent checkout/payment errors, customizable reporting, and automated personalized guest emails that Purkiss can self-administer. Since switching to innRoad, The Bond Hotel has increased occupancy and revenue while maintaining a small seven‑person staff, and now has clearer money management and access to help when needed.

The Bond Hotel

Jason Purkiss

Owner