Case Study: Bonnie Springs Ranch achieves zero double bookings and saves 5+ hours per week with innRoad

Taking OTA Automation To The Old West

Bonnie Springs Ranch, a destination hotel and Old West attraction in Blue Diamond, NV, was struggling with frequent double bookings, accidental duplicate credit card charges, and time-consuming manual management of online travel agent (OTA) listings using their previous PMS. To address these issues, the ranch selected innRoad’s property management system with OTA automation and integration.

innRoad automated the ranch’s OTA connections and centralized booking and payment management, eliminating double bookings and reducing billing errors. As a result, Bonnie Springs Ranch saved over five hours a week on OTA management, improved reporting accuracy, increased occupancy, and freed staff to focus on guest experience improvements.

Bonnie Springs Ranch

Chris Grossano

Hotel Manager