Case Study: Rocky River Inn achieves successful deflagging and streamlined operations with innRoad

Successful Deflagging With The Help Of innRoad’s Hotel Management System

Rocky River Inn, led by owner Jason Seter, chose to cancel its franchise agreement in 2014 and relaunch as an independent property. The team needed to replace the franchise-mandated, expensive on-premises PMS while maintaining online visibility and booking capabilities; they selected innRoad’s fully integrated, cloud-based hotel PMS to support the transition.

innRoad delivered a cloud PMS with integrated direct-booking website functionality, 3rd-party channel management, real-time inventory controls, automated communications and reporting. As a result, Rocky River Inn eliminated overbookings, gained tighter channel and pricing control, and cut technology costs (having previously paid $15,000 for a mandatory hardware refresh under the franchise system). innRoad also enabled streamlined administration and remote management, improving guest communications and operational flexibility.

Rocky River Inn

Jason Seter

Hotelier