Case Study: Private Hotel + Pure Food sustains #1 TripAdvisor rating and exceptional guest service with innRoad

Stating Your Independence Tips for Operating an Independent Hotel in a World of Global Brands

Private Hotel + Pure Food, a six‑room bed & breakfast run by Michael Casper on a 115‑acre estate near Ithaca, competes against large branded hotels with far bigger marketing budgets. Facing challenges in attracting guests, maintaining occupancy and hiring talent while preserving a high‑touch, luxury guest experience, the property turned to innRoad and its hotel management system to help manage operations more efficiently and compete in a crowded market.

Using innRoad’s hotel management system to streamline reservations, rate management and guest communications, Private Hotel + Pure Food was able to support Michael’s intensive, personalized service model while retaining premium pricing (rooms from about $300/night). With innRoad’s platform in place, the property sustains strong demand and guest satisfaction—reflected in its #1 TripAdvisor rating—and maintains high occupancy and revenue for a small independent inn.