Case Study: Outlook Lodge achieves fully remote hotel operations and streamlined guest communication with innRoad

Outlook Lodge - Customer Case Study

Outlook Lodge, an 11-room lodge in Green Mountain Falls, CO, operates almost entirely remotely and needed a property management system (PMS) that let staff manage reservations offsite, support a minimal on-site team, and deliver highly personalized guest communications for a unique self-check-in/out experience. After evaluating more than ten systems, General Manager Jesse Stroope chose innRoad as their PMS.

innRoad was installed at launch and delivered a customizable, easy-to-use platform with automated emails and a clear reservation view that enabled long-distance coordination with remote staff and simplified training for a small team. As a result, innRoad allowed Outlook Lodge to run the entire property remotely, streamline guest communication, and use dynamic reporting to monitor operations effectively.

Outlook Lodge

Jesse Stroope

General Manager