Case Study: Roux achieves award-winning, top-rated success with innRoad

innRoad Helps First-Time Operators Win Top Accolades

Roux, a six‑guestroom Victorian bed & breakfast in Provincetown operated by first‑time owners Alli Baldwin and Ilene Mitnick, needed to build operations from scratch: functional systems, cost‑effective purchasing and effective reservation/third‑party booking connectivity to drive occupancy. To achieve those goals they partnered with innRoad and deployed its fully integrated hotel property management software, including Hotel Property Manager, Booking Engine, Global Distribution connectivity and Revenue Manager.

innRoad’s end‑to‑end PMS and distribution tools provided streamlined operations, reliable third‑party connections and 24/7 support, enabling Roux to meet its year‑one goals, boost bookings and keep operations smooth. The result: Roux earned Boston Magazine’s “Best Inn on Cape Cod for 2015” and became TripAdvisor’s #1 rated Bed and Breakfast in Provincetown, outcomes the owners attribute to innRoad’s platform and support.

Roux

Ilene Mitnick

Owner