Case Study: Enclave Inn achieves 20% revenue growth and streamlined operations with innRoad

Hamptons Hotel Chain Boosts Revenue and Increases Operational Efficiency

Enclave Inn, a five-property hotel group in Bridgehampton, NY, struggled with an outdated in-house, offline reservations system that caused duplicated bookings, slow manual communications between the central office and satellite properties, and difficulty scheduling housekeeping and staff. These inefficiencies left agents spending more time organizing reservations than selling rooms or serving guests, prompting Enclave to seek a centralized solution from innRoad.

innRoad implemented its cloud-based property management system across all five Enclave properties, giving staff real-time access to reservations, inventory, guest and corporate account data without on-site installations. The innRoad deployment automated checkout and housekeeping workflows, reduced reliance on external IT consultants, and improved reporting; Enclave saw revenue grow 20% in Q1 2007 versus Q1 2006 and occupancy rise 3.4%, while maintaining the same staffing levels and enabling future expansion.