Case Study: Dancing Bears Inn achieves reliable, cloud-based operations with innRoad

Dancing Bears Inn - Customer Case Study

Dancing Bears Inn, a 40+-year independent hotel near Glacier National Park, had long struggled with two on‑premises PMS solutions that were cumbersome, frequently offline, and supported by slow, costly customer service — problems that threatened efficient operation during its peak 100%‑occupancy season. In 2008 the inn switched to innRoad’s cloud‑based property management software to address these reliability and support challenges.

innRoad delivered a cloud PMS suite (Property Manager, Booking Engine, Revenue Manager and global distribution connectivity) plus fast, “one‑call” customer support and tailored training. The result: reliable uptime and elimination of data‑loss risk (after a hard‑drive failure the inn was back online immediately, versus a competitor who paid $500 and 12 hours to recover 80% of data), consistent one‑call issue resolution, improved operations and confidence to grow — demonstrating clear measurable impact from innRoad’s solution.

Dancing Bears Inn

John Thomas

General Manager