Case Study: Chelsea Pines Inn saves 1.5 full-time employees and halves reservation time with innRoad

Chelsea Pines Inn - Customer Case Study

Chelsea Pines Inn, a 22‑room boutique guesthouse in Manhattan, faced operational strain from a paper‑based system that caused double bookings, slow multi‑email reservations, manual invoicing, and difficulty handling New York taxes and mid‑stay changes. To avoid hiring extra staff, Chelsea Pines Inn implemented innRoad’s cloud‑based property management and booking engine to streamline bookings, distribution, PMS and marketing.

innRoad automated reservations and front‑desk tasks, cutting reservation processing time by up to 50%, enabling more than half of rooms to be booked directly through the innRoad booking engine, and eliminating the need for about 1.5 full‑time employees (an estimated 200% ROI on labor). The result for Chelsea Pines Inn was lower costs (reducing a ~$5,000/month staffing expense to under 10% of that), improved guest interaction, stronger data security, and cleaner, more efficient operations.

Chelsea Pines Inn

Al Ridolfo

General Manager