Case Study: Echo Valley Cottages achieves 20% direct online bookings and improved work/life balance with innRoad

Achieve Revenue Goals By Automating The Reservation Process

Echo Valley Cottages, a family‑owned six‑unit property in Pennsylvania’s Pocono Mountains, had managed bookings by pen and paper for nearly a decade and struggled with missed overnight inquiries, manual data entry, constant front‑desk duties and phone interruptions that disrupted family time. To address these challenges, owner Hiram Burgos partnered with innRoad to move from manual processes to a cloud‑based hotel property management system and online booking tools.

innRoad implemented its cloud PMS, Booking Engine, Global Distribution connectivity and Revenue Manager, plus training and support, giving Echo Valley Cottages real‑time access to data, OTA exposure and automated direct bookings. Within five months 20% of reservations shifted from phone and email to automated online bookings, operations became more flexible, important metrics (ADR, RevPAR, occupancy) were tracked automatically, and Hiram experienced fewer phone interruptions — with a new goal of 50% online bookings and delegating reservations to family.

Echo Valley Cottages

Hiram Burgos

Owner