Case Study: City of Dallas achieves 14,800 man‑hours saved and $347,000 in operational savings with Innowera's SAP data automation

Pump It Up! Data Management on Steroids No Programming Required

City of Dallas (Dallas Water Utilities) was struggling with large-scale data quality and billing problems after implementing SAP IS‑U, including 35,000 CASS/NCOA address exceptions and a critical billing transport that left 8,000 customer invoices incomplete. With a small data team, tight budgets and the need to avoid costly custom development, the City evaluated options and chose Innowera, procuring Process Runner and Data/Query Extractor to support mass data uploads and automated data corrections.

Using Innowera Process Runner and Data/Query Extractor, the City automated mass updates, reversed the faulty transport and corrected 8,000 records in four hours (avoiding an estimated 140 manual hours), with a direct savings of about $4,000. Over the program the City achieved 674,609 master-data updates, 28,566 billing adjustments, 37,047 addresses cleansed, 11,915 meter-read uploads and 35,655 documents updated, yielding roughly 14,800 man-hours saved, $347,000 in operational cost savings over nine months and an ROI realized within two months.

City of Dallas

Trinita Houser

City of Dallas