Case Study: Office Equipment Company, Inc. achieves 86% reduction in service calls and 93% fewer power-related failures with Innovolt

Office Equipment Company - Customer Case Study

A global manufacturer of copiers, printers and other office automation equipment was facing high service-call volumes caused by power-related issues despite using competitor surge protectors; each technician visit cost about $90 plus parts. The recurring errors were driving up maintenance costs and hurting equipment reliability.

Innovolt ran a six-month pilot on 6,000 multifunction devices comparing its intelligent appliances to traditional surge protection and achieved a 93% reduction in power-related failures and an 86% drop in service calls. The customer is deploying Innovolt across the U.S., citing improved equipment reliability, lower total cost of ownership and access to device and service telemetry.

Office Equipment Company, Inc.