Case Study: IVM reduces service calls by 80% with Innovolt

IVM reduces service calls by 80% with Innovolt

IVM, a global provider of automated supply vending solutions, faced significant challenges due to power fluctuations that were shutting down its machines. These outages required frequent service calls to reboot systems, which increased costs and hurt customer satisfaction. To address this, IVM turned to vendor Innovolt for a solution, implementing its ROC™ (Remote Optimization & Control) technology.

By embedding Innovolt's technology into its vending machines, IVM gained protection from power disturbances and valuable diagnostic data. The solution from Innovolt had an immediate and measurable impact, reducing service calls by 80%. This dramatically increased machine uptime, improved customer satisfaction, and enhanced overall productivity for IVM's operations.

IVM