Case Study: IVM (supply vending provider) reduces service calls by 80% with Innovolt ROC

Innovolt Technology Reduces IVM’s Service Calls by 80%

IVM, a global provider of vending management and automated supply distribution solutions for companies like Facebook and Toyota, supplies vending machines that control and track access to PPE, tools and IT peripherals. Their business relied on cellular-connected machines staying online, but frequent power fluctuations caused outages that required costly technician dispatches, hurt customer satisfaction, and threatened service reliability.

IVM embedded Innovolt ROC™ into its vending machines to protect against power disturbances, monitor performance with microprocessor-based algorithms, display alerts and log disturbance data for easier diagnostics. The deployment immediately increased uptime, simplified troubleshooting and allowed proactive management—reducing service calls by 80%, improving productivity and boosting customer satisfaction and brand loyalty.

IVM

Mike Pitts

President