Case Study: Total Security Services UK achieves improved customer service and back-office efficiency with Innovise's Timegate Engagement Pack

Improving operational efficiencies, building a strong internal brand, connecting employees and improving customer service with Timegate

Total Security Services UK, a leading UK security services provider with around 5,000 employees operating from regional offices, was outgrowing its paper‑based, fragmented employee communication processes. They engaged Innovise to find a scalable digital solution and chose the Timegate platform with the Timegate Engagement Pack to better connect remote and regional staff, strengthen internal branding, and support improved customer service.

Innovise implemented the Timegate Engagement Pack as a tailored employee portal providing real‑time access to news, documents, diaries and site details plus self‑service functions (pay queries, holiday requests and shift availability). The deployment boosted back‑office efficiency and employee engagement, improved customer service and productivity, delivered faster, transparent communications and produced the early time- and cost‑savings Total Security Services UK had projected.

Total Security Services UK

Raj Chadha

IT Director