Case Study: Marriott International enhances guest experiences with InnoviMobile's navigator app

Marriott International launches navigator app in 1 year with InnoviMobile

The customer, Marriott International, faced a challenge for its Renaissance Hotels brand: helping guests discover local neighborhoods while traveling. They needed a way for guests to use their own mobile phones to access local recommendations from the on-property concierge. InnoviMobile was engaged to provide a solution.

InnoviMobile developed a "navigator app" for iOS and web that published the concierge's curated discoveries in real time. The solution resulted in many active downloads, which enhanced guest experiences and increased return rates for Marriott International. The customer praised InnoviMobile for its entrepreneurial approach, cost-effectiveness, and communication.

Marriott International