Case Study: The Bank accelerates loan recovery and frees capital with Innovify

The Bank reduces capital reserves by 25% with Innovify

The Bank faced a significant challenge with an outdated and fragmented loan collections process. This system, reliant on spreadsheets and emails, provided field agents with inaccurate data and failed to correctly handle government-mandated payment holidays during COVID. As a result, the bank had messy reporting and was forced to set aside excessive capital for Expected Credit Loss (ECL) requirements. Innovify was engaged to address this issue.

Innovify developed a unified collections platform that integrated with the bank's core systems via REST APIs. The solution included a React Native mobile app for field staff and built-in exception-handling logic. This allowed the bank to resolve delinquencies 70% faster and achieve a 25% reduction in capital reserves due to accurate ECL reporting. The project freed hundreds of millions in capital for new lending.

The Bank