Case Study: Jemena achieves faster meter activations with Innovapptive mWorkOrder

Utility Services Company Deploys Mobile Work Order Management Solution in Just 90 Days

Jemena’s subsidiary Zinfra needed to rapidly deploy a mobile-first work order management solution to support a Melbourne natural gas meter activation contract, with strict requirements for SAP PM and SAP MRS integration, real-time data exchange, digital forms, and easy technician adoption. With just 90 days to implement, Zinfra turned to Innovapptive and its mWorkOrder solution, along with RACE Dynamic Forms, to replace paper-based processes and keep the project on track.

Innovapptive delivered mWorkOrder and RACE Dynamic Forms in 10 weeks, enabling more than 400 Zinfra technicians to manage meter activations in the field. The result was faster end-to-end processing, with activation time cut from several days to minutes, plus a 20% increase in productivity, 15% less rework, and 100% timely completion of meter activations.

Jemena

Matt Patterson

Business Services Manager