Case Study: Leading Behavioral Health Organization achieves 4X faster, more accurate billing and $250K cost savings with Innovaccer's RPA solution

Using Innovaccer’s RPA expertise to improve billing at a major behavioral health system

Leading Behavioral Health Organization, which provides mental health services across dozens of hospitals, faced a complex, labor‑intensive billing workflow that relied on disparate data sources and manual entry. The organization engaged Innovaccer and implemented Innovaccer’s Robotic Process Automation (RPA) solution to automate the existing billing process, reduce errors, shorten execution time, and improve employee satisfaction while cutting costs.

Innovaccer delivered a continuous backend automation that digitized emails/attachments, used OCR and AI to extract patient details, logged into multiple EMR systems to gather and reconcile data, and checked/created patient profiles in the central EMR with human‑in‑the‑loop exception handling. As a result, Innovaccer’s RPA produced $250,000 in cost savings, eliminated two FTEs, made billing 4× faster than the manual method, achieved 100% operational reliability, and improved accuracy and staff satisfaction.