Case Study: Texas-Based MSO Company closes care gaps and boosts preventive screenings with Innovaccer

The Impact of EHR Integration on Care Gaps

Texas Based MSO Company, a network of 65 practices with more than 300,000 attributed lives and 400+ PCPs, struggled with siloed clinical data across 200+ EHRs and disparate feeds that limited visibility into patient journeys. Although they had already deployed Innovaccer’s Data Activation Platform and InCare to ingest claims, labs, and ADT feeds, missing EHR integration forced care teams into manual annual payer gap reconciliation (about 2–3 full‑time equivalents) and made it difficult to identify and close care gaps in a timely way.

Innovaccer added EHR integration to its Data Activation Platform/InCare to create unified Patient 360 records and real‑time, standardized clinical data for the MSO, enabling prioritized outreach and data‑driven care plans. The Texas Based MSO Company saw measurable impact: ED visits fell 4%, HbA1c screenings increased >70% and colorectal screenings increased 20%, more than $28 million in payer cost savings over two years, an 11% rise in in‑network specialist referrals, and year‑over‑year preventive screening improvements (cervical +3%, breast +8%, colorectal >8%), while substantially reducing the manual reconciliation burden.