Case Study: Independent Physician Association achieves 8% reduction in avoidable ED visits with Innovaccer’s FHIR Data Platform

Reducing Avoidable Emergency Department Visits with Data-Driven Insights

Independent Physician Association, representing a network of over 500 physicians and more than 21,700 beneficiaries across 23 EHRs, faced high avoidable emergency department (ED) utilization and a labor‑intensive, manual process for leveraging ADT data that required one FTE and often missed timely patient outreach. They engaged Innovaccer and its FHIR Data Platform to address the need for integrated ADT feeds and data-driven identification of access‑to‑care issues.

Innovaccer integrated the ADT aggregated feed into its FHIR Data Platform, automating care management referrals, populating real‑time worklists, and enabling outreach to discharged patients within 48 business hours. As a result, the Independent Physician Association reduced avoidable ED utilization by approximately 8% (2017–2018), cut staff time spent on manual workflows, and improved identification and resolution of access‑to‑care problems.