Case Study: Leading Corporate Identity Number (CIN) company achieves 39% reduction in 48-hour readmissions and $1.9M savings with Innovaccer InConnect

Optimizing Adherence And Care Teams’ Workflows

Leading Corporate Identity Number Company, a Nebraska-based CIN responsible for over 3,200 physicians and roughly 210,000 attributed lives, struggled with overwhelming manual outreach: care teams spent hours on phone calls and spreadsheets, faced high no-shows and low medication/appointment adherence, and had limited patient education for rural populations. To address this, the organization engaged Innovaccer and deployed its patient engagement product, InConnect.

Innovaccer implemented InConnect to automate and schedule multi‑channel outreach (SMS, email, letters), provide two‑way secure texting, curated video education, telehealth support, ride coordination, and a patient mobile app/inbox. The solution cut outreach time dramatically and improved results—Innovaccer helped the CIN increase follow-up rates by 11.3% in 60 days, raise patient satisfaction by 13.7%, achieve a 63% overall engagement rate, realize a 39% reduction in 48‑hour readmissions (and a 5.9% decrease in overall readmissions), and generate $1.9M in savings.