Case Study: Olympia Orthopaedic Associates improves patient access and referral processing with Innovaccer Patient Access

Olympia Orthopaedic Associates cuts referral processing from minutes to seconds with Innovaccer

Olympia Orthopaedic Associates faced challenges in managing patient access, including slow referral processing and inefficient patient intake. They turned to Innovaccer, implementing its Patient Access solution to automate and improve these operational areas.

By using Innovaccer's AI-based automation, the solution dramatically reduced referral processing time from minutes to seconds and automated data capture into the EHR for greater accuracy. The results included the ability to manage high call volumes without a proportional increase in staff and significant efficiency gains for registration and referral coordination teams. Innovaccer delivered these measurable improvements in a real-world setting.

Olympia Orthopaedic Associates