Case Study: Nebraska-Based CIN Company achieves 39% reduction in 48‑hour readmissions and $1.9M savings with Innovaccer's InConnect

How To Manage Patient Outreach Through Automated Care Protocols Using A Data Activation Platform

Nebraska Based CIN Company, a large clinically integrated network responsible for over 210,000 attributed lives and more than 3,200 physicians across 85+ sites, struggled with time-consuming manual patient outreach, high no-shows, poor patient awareness, and administrative burden. They turned to Innovaccer and deployed Innovaccer’s InConnect patient engagement solution to automate communication and better educate patients.

Innovaccer implemented InConnect’s automated, omni‑channel outreach (email, text, letters), two‑way secure texting, a mobile app, educational content library, ride scheduling and campaign analytics, cutting outreach time from hours to a few clicks. The solution drove measurable improvements for the Nebraska Based CIN Company: a 39% reduction in 48‑hour readmissions, $1.9M in savings, an 11.3% increase in follow‑up rate within 60 days, higher overall engagement (63%) and improved patient satisfaction.