Case Study: Leading U.S. Health System Company achieves streamlined billing and co-pay workflows for virtual care with Innovaccer

How Innovaccer Streamlined the Billing and Co-pay Workflows for a Leading Health System

Leading U.S. Health System Company faced a surge in virtual care visits and could not efficiently manage billing and reimbursements because patients had different plans across multiple payers. The system struggled with copay calculations, insurance verifications, mapping billing details into the EMR, and lacked a single platform for upfront payments and walk‑in consultations, so it turned to Innovaccer and its Virtual Care Network (VCN) solution to address these gaps.

Innovaccer implemented the VCN to run real‑time insurance verification and co‑pay calculations, enable upfront payment and walk‑in booking without app downloads, and integrate billing workflows with existing operations with zero intrusion. The solution streamlined direct billing and secure payments in a few clicks and added smart billing analytics to monitor trends and identify improvements. Innovaccer’s platform—deployed across 1,600+ care settings and credited with helping unify records for 39 million people and generate over $1B in cumulative savings—provided the health system with faster, more accurate virtual visit financial workflows.