Case Study: Central Maine Healthcare achieves reduced 30-day readmissions and ED follow-ups with Innovaccer Health Cloud

How Central Maine Health Care Reduced 30-day Readmissions and ED Follow-Ups with Data-Driven Transitional Care Management Protocols

Central Maine Healthcare, a Lewiston-based integrated delivery system serving more than 400,000 patients, faced high 30-day readmission rates (~13% in 2021), fragmented data, manual care management, and disorganized post-discharge follow-ups. To reduce readmissions and standardize transitional care, Central Maine Healthcare moved to the Innovaccer Health Cloud and adopted Innovaccer’s data-driven transitional care management and care management solutions.

Using Innovaccer’s Health Cloud, unified patient records, risk stratification, automated outreach, and TCM protocols, Central Maine Healthcare streamlined workflows, improved discharge planning and patient communication, and reduced unnecessary utilization. Innovaccer’s implementation delivered measurable results: net readmission reductions of 9.8% (MSSP), 8.3% (Medicare Advantage), and 10.2% (commercial), with MSSP readmissions falling from 17.1% to 7.3%, MA from 11.7% to 3.4%, and commercial from 13.1% to 2.9%, while improving operational efficiency and patient satisfaction.

Central Maine Healthcare