Case Study: a leading healthcare network streamlines virtual visits with Innovaccer's Virtual Care Network

How a Leading Healthcare Network Streamlined its Patient Flow for Virtual Visits with a Virtual Waiting Room

The customer, a large healthcare network, faced a significant decline in patient volume due to COVID-19 and the lack of a robust virtual care system. Their challenges included difficulty integrating virtual consultations with electronic medical records and having no single platform to view provider availability. They partnered with Innovaccer to implement its Virtual Care Network solution to address these issues.

Innovaccer's solution automated the scheduling process and created a virtual waiting room that seamlessly integrated with the existing EHR systems. This implementation facilitated approximately 25,000 virtual visits and resulted in a 20% boost in patient volume since May 2020. Innovaccer's platform successfully streamlined the patient flow for virtual care, mimicking an in-person visit experience.