Case Study: Leading Federally Qualified Health Center improves access and patient engagement with Innovaccer’s Virtual Care Network

How a leading FQHC created a single-solution virtual care strategy

Leading Federally Qualified Health Center faced gaps in patient engagement and access for its underserved population—patients struggled to download telehealth apps, low-bandwidth video forced phone calls, and providers found it hard to coordinate care using generic videoconferencing. To address these challenges the organization turned to Innovaccer and its Virtual Care Network (VCN) to create a single-solution virtual care strategy.

Innovaccer’s VCN provided app-free browser access (optional app available), EHR integration, remote patient monitoring, walk-in and scheduled bookings with upfront payment, adaptive AI-driven HD/SD video switching, secure payments, and healthcare-oriented workflows. The solution improved virtual care performance and made visits more accessible and reliable for older and underserved patients, streamlined care coordination, and enhanced security; Innovaccer’s broader platform has unified records for over 39 million people and generated more than $1B in cumulative cost savings, underscoring the vendor’s measurable impact.