Case Study: Leading Florida-based Clinically Integrated Network achieves 29% chronic gap-closure improvement and $420K+ in outreach labor savings with Innovaccer’s care management and automated patient outreach

How a Leading Florida-Based CIN Accelerated Value-Based Care With Innovaccer’s Comprehensive Care Management and Automated Patient Outreach Solutions

Leading Florida-based Clinically Integrated Network faced poor patient engagement, decentralized care coordination, and time-consuming, manual coding and outreach workflows that hampered gap closure across Medicare, Medicare Advantage, Commercial, and Direct-to-Employer populations. To solve this, the network deployed Innovaccer’s comprehensive care management and automated patient outreach solutions to unify disparate data, deliver real-time EHR-integrated insights, and enable two-way, multi-channel communications.

Innovaccer implemented an EHR pop-up with data-driven point-of-care insights plus automated bulk messaging and personalized outreach (text/email), streamlining coding review and multi-channel campaigns. The CIN saw a 29% improvement in chronic HHS‑HHC gap closure with the pop-up, 13,702 Annual Wellness Visits and 1,598 breast screening visits after outreach, avoided ~85,000 manual calls (about $420K in labor), and realized targeted labor savings of $331K (AWV) and $85K (breast screening) that were reallocated to other ACO initiatives.